FAQ’s

FREQUENTLY ASKED QUESTIONS

What is the JBIT MedPro?
The JBIT MedPro is an unparalleled device designed to complement rehabilitation and fitness regimens by providing relief of chronic pain.
How can the JBIT MedPro help me?
The JBIT MedPro helps to relieve shoulder, knee, hip, joint, back and sciatica pain, strengthen the core and upper and lower extremity muscles, define muscle tone, improve posture and balance, promote weight loss and increase mobility.
Who can use the JBIT MedPro?
The JBIT MedPro is designed for individuals over the age of 13 who suffer from back or lower extremity joint pain. Always consult with a healthcare professional before starting any diet, exercise, supplementation or medication program.
Do you offer a rehabilitation program I can participate in?
Yes! We encourage you to join Boost. Boost is our convenient online rehab and fitness program — designed exclusively for the JBIT MedPro — that delivers three innovative sessions each week. Learn more.
If I sign up for a free trial, am I automatically activating a paid membership at the end of my free trial?
Yes. If you wish to cancel your membership, you may do so at any time within the free trial period and you will not be billed. If you do nothing, your free trial will end, and your membership billing will begin.
How do I cancel my Boost membership?
Simply login to your Boost account and select My Account located at the top right of the page. Under the Account Details section, click the blue “cancel” link alongside your membership level information. On the next page, confirm your cancellation by clicking the blue “cancel my membership” link. Please note that cancellations should not be considered completed until you have received a Membership Cancellation email from us. If you cancel a membership but do not receive a Membership Cancellation email from us within 24 hours, please contact customer service. Membership cancellations will prevent future billings on your account but do not include refunds.
How long will it take to see results?
Results vary by individual and depend, in part, on one’s sustained injury and current physical condition.
Where can I get additional information?
Stay up-to-date by joining us on Facebook and Twitter.
How long will it take for my order to arrive?
Other than pre-orders, orders typically arrive within seven to fourteen days.
What is your return policy?
We offer a 30-day limited warranty. If for any reason you are not satisfied with your device, you may return it within 30 days of receipt of delivery along with a request to receive a refund. The returned device and its packaging must be in like-new condition in order to qualify for a refund. Customers are responsible for return shipping costs. It is recommended that a trackable, insurable service such as UPS or FedEx be used. If approved, the refunded amount will be equivalent to the original cost of the device. Original shipping costs will not be refunded. Instructions for returns can be found on the Shipping and Returns Policy page.
How do I get a replacement part, if needed?
To request a replacement part, please contact customer service. Depending on both the circumstance and the part you are requesting, customer service will determine a cost, if any, associated with your request.